Overview

At WAKUDOKI.ART, we take pride in delivering high-quality digital products. Please review our refund and returns policy to understand how we handle issues related to digital poster purchases.

Digital Products

Due to the nature of digital products, all sales are final, and we do not offer refunds or returns once the product has been downloaded or accessed.

However, we are committed to ensuring your satisfaction, so if you encounter any issues with your purchase, please reach out to us, and we will do our best to resolve the problem.

Refunds for Technical Issues

If you experience any technical difficulties with downloading or accessing your digital posters, please contact us at [email protected] within 7 days of your purchase, and we will assist you with resolving the issue. In cases where the issue cannot be resolved, we may offer a refund or an alternative solution at our discretion.

Accidental Purchase

If you made an accidental purchase and have not downloaded or accessed the digital product, please contact us at [email protected] immediately. Refund requests for accidental purchases must be made within 24 hours of the purchase.

Duplicate Orders

If you mistakenly placed the same order more than once, please contact us at [email protected] with proof of the duplicate charge, and we will process a refund for the duplicate purchase.

Non-Refundable Circumstances

Please note that we do not offer refunds for the following:

•   Change of mind after the purchase.
•   Failure to download the product within the specified download period.
•   Incompatibility with third-party software or services.
•   Personal dislike of the design after purchase.

Contact Us

If you have any questions or need assistance with your order, please contact us at:

•   Email: [email protected]
•   WA Business: WAKUDOKI.ART 

We are available Monday to Friday, 9 AM to 5 PM (EST), and we will respond to your inquiry as soon as possible.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]